Location: Bear, DE Warehouse

Job Type: Full-Time

About Urban Furniture Outlet

Urban Furniture Outlet is a local, family-owned retail furniture and mattress business proudly serving Delaware and surrounding communities for over 36 years, with showrooms in New Castle and Dover. We take pride in delivering great values, exceptional customer service, and a dependable customer experience.

Role Overview

We are seeking a hands-on Warehouse Lead & Furniture Service Specialist for our Bear warehouse facility. This is a key, hybrid leadership role that bridges technical craftsmanship with daily logistics operations.

In this position, you will act as the Warehouse Manager’s right hand—helping guide daily warehouse associates, maintaining inventory accuracy, and riding on delivery routes as a lead specialist. Crucially, you will be our go-to expert for assembling products, inspecting inventory ("deluxing"), and performing wood, frame, or upholstery finish repairs both in the warehouse and during on-site customer service calls.

Key Responsibilities

Furniture Technical Service, Assembly & Repair (Primary Focus)

• Inspect, unbox, and assemble furniture for customer deliveries, customer pickups, and showroom display.

• Perform bench repairs and finish touch-ups (wood scratch/dent repair, frame fixes, hardware adjustments, and upholstery adjustments) on damaged or returned goods.

• Conduct in-home customer service calls and exchanges to troubleshoot and resolve minor product service issues on-site.

Warehouse Leadership & Operations

• Assist the Warehouse Manager in assigning daily tasks, training warehouse associates, and keeping workflow moving efficiently.

• Perform receiving tasks: unload freight trucks, verify incoming purchase orders, inspect for damages, and log inventory accurately using our POS system.

• Conduct regular inventory cycle counts and communicate stock discrepancies or supply needs to management.

• Assist in pulling, staging, and loading merchandise for delivery routes and inter-store transfers.

Delivery & Field Operations

• Drive or ride as part of the delivery team, ensuring safe handling, delivery, and assembly of furniture.

• Maintain clear, detailed paperwork for customer service orders, delivery manifests, and inventory receipts.

• Ensure routine service and maintenance schedules for delivery trucks and warehouse power tools are upheld.

• Maintain a safe, clean, and organized shop and warehouse environment.

Qualifications & Requirements

• Technical Skills: Proven experience with furniture assembly, power tools, and basic wood/furniture finish repair (filler, touch-up markers, burn-in/frame repair experience is a major plus).

• Leadership & Drive: Self-motivated with the ability to lead by example, prioritize daily task lists, and support a small team with minimal supervision.

• Physical Capability: Ability to lift, push, pull, and maneuver heavy furniture items (at least 50+ lbs routinely) in a physical, fast-paced environment.

• Logistics & Computer Skills: Familiarity with inventory tracking systems/POS software, inventory cycle counts, and receiving procedures.

• Driving Credentials: Valid Driver’s License with a clean driving record (experience operating box trucks and forklifts preferred).

Benefits Include

• Competitive hourly pay with leadership/specialist differential

• Fun, supportive, and team-oriented work environment

• Generous employee discount programs

• Paid holiday pay

Must be professional, good communication and attention to detail, good with customers, and a team player.

Must be reliable, good with tools, good communication skills, organized, and have good attention to detail.

Able to lift up to 50 pounds.

Bilingual/Spanish-English speaking a plus but not required.

Additional Requirements for Driver Position:

• Clean Driving History and License in Good Standing
• Previous Driving Experience Preferred
• Previous Warehouse Experience Preferred
• Must have good communication and leadership skills

To apply: submit a resume and fill out an application available on our website: www.furnitureurban.com/jobs or pick up an application at our store location.

Thank you and good luck!

We are seeking a Bilingual Sales Associate to become an integral part of our team! You will be responsible for selling products, merchandise, and services in a retail setting in order to drive company revenue.

Responsibilities:

• Welcome and identify customer needs
• Explain products and services to customers
• Monitor inventory to ensure the product is in stock
• Enter and process customer orders
• Investigate and resolve customer complaints

Qualifications:

• Previous experience in sales, customer service, or other related fields
• Fluent in English and Spanish
• Ability to thrive in a fast-paced environment
• Ability to build rapport with customers
• Excellent written and verbal communication skills
• Strong negotiation skills

Benefits Includes:

Competitive hourly rate, plus spiffs and bonus opportunities, holidays, cool UFO gear, training, great work environment, employee discount programs, and opportunities for growth.

To Apply: Submit resume or stop into our New Castle store and fill out our application, you can also find on our website's JOBS page.